Operational Systems & Onboarding Training – Corporate Client (Healthcare)

Challenge: A growing organization lacked standardized operating procedures, resulting in inconsistent performance, supply issues, and onboarding gaps for new staff.

Solution: Conducted a full audit of existing workflows and documentation, then designed and implemented scalable systems for process consistency and supply monitoring. Created comprehensive standard operating procedures (SOPs), job aids, and digital tools to support daily operations. Developed onboarding training and reference materials to ensure new hires could perform key tasks efficiently and confidently.

Outcome: Improved operational consistency, reduced supply errors, and shortened onboarding time for new employees. The new framework established a repeatable system for training, accountability, and continuous process improvement.