Communication & Leadership Training
Federal agency, global staff in 61 countries | Live webinars, Rise 360 eLearning, job aids
Challenge: Staff in global offices needed consistent training in communication and leadership for sensitive conversations and post-incident support. Existing vendor content lacked cohesion, interactivity, and alignment with organizational standards, and didn't work well for a workforce spread across time zones with varied internet connectivity.
Solution: Designed a multi-phase blended program: live webinars with scenario-based knowledge checks, in-person application sessions at a global conference, and digital job aids. Built Rise 360 onboarding and annual compliance modules, with video edited in Camtasia, for new and returning managers.
Tools & Methods: Articulate Rise 360, Camtasia, Canva, virtual instructor-led training design and facilitation, scenario-based learning, blended learning design, learning management system (LMS) administration, post-training evaluation
Outcome: The program was adopted agency-wide, reaching 3,500+ staff across 61 countries, and evaluations rated it highly for engagement, practicality, and confidence.
Trauma-Informed Interviewing, a Rise 360 course from the blended program, built for new and returning managers in global offices.
Course introduction stating the audience, goal, and three-part structure, with a content note and support resources for learners working with sensitive material.
The first lesson grounds trauma-informed interviewing in how traumatic events affect the brain, pairing a visual with a plain-language explanation.
Curated video on the signs and symptoms of trauma, introduced with guidance and playback tips so learners can go at their own pace.
Scenario-based knowledge check: learners identify signs of trauma in a realistic reporting situation. The select-all-that-apply question requires a correct answer to continue.
Job aid with trauma-informed communication guidelines and sample phrases (“Words I can use”) managers can use during sensitive conversations.