Empathic Communication & Leadership Training
Rise 360 · Camtasia · Canva · vILT · Blended Learning · Job Aids · Scripts · Leadership Development · Compliance · Video Production · Federal / International
Challenge: Staff across global offices needed consistent, practical training in communication and leadership skills to manage sensitive conversations and provide effective support after critical incidents. Existing content from external vendors lacked cohesion, interactivity, and alignment with organizational standards, and the format was not suited for a globally distributed workforce with varied connectivity and time zones.
Solution: Led the design and delivery of a multi-phase blended training program combining live webinars with scenario-based knowledge checks, in-person application sessions at a global conference, and digital job aids to sustain learning over time. Created onboarding and annual compliance modules in Rise 360 with Camtasia-edited video content to train new and returning managers for global team.
Tools & Methods: Articulate Rise 360 · Camtasia (video recording and editing) · vILT design and facilitation · Scenario-based learning · Blended learning architecture · LMS administration and deployment · Post-training evaluation ·
Outcome: Established a unified, skill-based communication and leadership program adopted agency-wide. Participant evaluations rated the training highly for engagement, practicality, and confidence-building in managing complex, high-stakes conversations.
Rise 360 course cover — Trauma Informed Interviewing, Peace Corps Office of Safety & Security.. A multi-part compliance course designed for 3,500+ staff across 61 countries.
Course Table of Contents
Warm - up activity to activate existing knowledge.
Integration of video and other content from subject - matter expertise according to adult learning principles and design theory.
Interactive knowledge check questions throughout the course.
A follow-one Course " Annual refresher Course" also built in Rise 360, included videos, interactive knowledge checks and scenario-based final knowledge check. Recorded and edited videos using Camtasia.
Created digital job aids to be used after completion of the course.